Viewing Attachment Details

Application supports attachment of supporting documents along with the ICSRs and eMDR files as part of the export activity. If there are multiple supporting documents for a single case then the documents are merged into single PDF document and attached to the case.

For eMDRs, the data in the merged PDF file is embedded in the eMDR xml files in Base64 format.

Note: Application supports attachment of files in the following format: jpeg, jpg, xls, doc, txt, rtf, bmp, gif, xml, html, htm, pdf, tif, tiff, and ppt.

Application does not process the Secured, corrupted, or huge documents.

Depending on the export delay set (in hours) for the attachments in Attachment Export Delay – Hours parameter (ESM Admin > Setup > General tab), exporting of case attachment to the partners or authorities is delayed after delivering the case (ICSR file).

The following icons represents the status of the attached document:

Successfully Processed - The successfully processed icon appears if the files attached during distribution are successfully processed and merged.
Partially Processed - The partially processed icon appears if at least one file attached during distribution is successfully processed and merged, and processing of one or more document attached during distribution failed due to warning.
Error - The error icon appears if none of the document attached during distribution are successfully processed and merged due to error.
Warning Message - The warning message icon appears beside the partially processed icon if the attachment is partially processed with warning message.

Note: Application supports attachment of files in the following format: jpeg, jpg, xls, doc, txt, rtf, bmp, gif, xml, html, htm, pdf, tif, tiff, ppt.

Application does not process the Secured, corrupted, or huge documents.

Click on the attachment icon to view the attachment details:

If the attachment is Successfully Processed, then the Attachment Details window appears.

In the Attachment Details window, you can view the Safety Report or device report identification number, MDN for the attached document and successfully processed icon ().

Click to view the attached document in PDF format.

If the attachment is Partially Processed with a Warning, then the Attachment Details window appears with a partially processed icon () and warning icon ().

Click to view the partially processed attachment documents in PDF format.

Click to view the warning message.

If the attachment has an Error then the Attachment Details window appears with icon appears.